Have a question? Don't hesitate to contact us but first, please take look at these commonly asked questions:

How Long Does It Take to Receive My Package?

Please allow for up to 3-5 days for processing your order. Once your order ships from our warehouse, you can expect up to 11-18 business days for final delivery. Due to COVID, shipments may be delayed longer than usual.

How Can I Track My Order?

Once your order has been shipped, you will receive an email containing your tracking number. Click here to track your order with the provided tracking number.

Why is the item I received without a label?

We are sorry about this issue. We have some overseas warehouses that do not provide this service.
We are constantly improving this problem and negotiating with various overseas warehouses for labeling.
Please don't worry. At present, most goods are shipped with labels. Also, if you received it without a label, please contact our Customer Service Center: info@jonypark.com.
Thank you for your understanding and support.

What Is the Return Policy?

Please read our Returns page for more information.

Why Did I Only Receive Part of My Order?

To better serve our worldwide customers, we have distribution centers around the world. If you ordered multiple different products, your order may arrive in separate shipments.

Do We Have a Catalog?

No Catalog
At this time, we have decided it is in your best interests or our best interests if we do not produce a catalog, and here is why...

We strive to provide our customers with the largest selection of bulbs and plant seeds possible, as well as extensive planting information. We have found that the best way to do this is through our online website. Not only can we provide more information on our site, but it is also easier to navigate than a catalog through the use of our search and refining features. Ordering right online while you shop is fast, convenient, and gives you instant order confirmation!

There are significant costs involved in producing and mailing a catalog each season. Therefore, our decision to not produce one results in great cost savings which we can pass on to you, our valued customer. Featuring our products only online also allows for more flexibility in sales and specials which ultimately results in a lower total order price for you, too!